Refund policy

Refunds & Returns Policy

Last updated: August 28, 2025

At Needles official website | ニードルズ オフィシャルウェブサイト, we want every order to meet your expectations. Please review our Refunds & Returns Policy carefully before purchasing.

Shipping Timeframe

  • Standard delivery takes 6–27 business days, depending on your location and customs.

  • Refunds are not available for orders still in transit within this timeframe.

Refunds

  • Refunds are generally not offered.

  • In rare cases of confirmed manufacturing defects, we may consider a refund.

  • Delays within the 6–27 business day shipping window do not qualify for refunds.

Returns & Exchanges

  • We may provide exchanges or store credit in place of refunds.

  • Items must be unused, unwashed, and in original condition with all tags attached.

  • Requests must be made within 7 days of delivery and items returned within 14 days.

  • Customers are responsible for return shipping costs. Original shipping fees are non-refundable.

Non-Returnable Items

  • Discounted or promotional items.

  • Gift cards or store credit.

  • Items not returned in original condition.

Damaged or Incorrect Items

If you receive the wrong product or a defective item, please contact us within 48 hours of delivery with photos. Once approved, we will arrange a replacement or store credit.

Final Note

By purchasing from Needles official website | ニードルズ オフィシャルウェブサイト, you agree to the 6–27 business day shipping timeframe and to the terms outlined above. We reserve the right to refuse returns or exchanges that do not comply with this policy.